Return and Refund Policy
Laser Pointer Return and Refund Policy
Unused laser pointers can be returned within 30 days of delivery for any reason for a full refund, less shipping and a $3.25 restocking fee. Any returns past the 30 day period will be refused except in the case of manufacturing defects.
All returns require a RMA (Return Merchandise Authorization) number, please contact our customer service first for an issued RMA.
All products returned must be in original boxes and 100% complete, with ALL original packing materials, all manuals, unused batteries, and other accessories, otherwise returns will be refused. Any shortages, errors, or damages made to the shipment must be notified to our customer service before returns.
The return shipping cost will be paid by the buyer. When the return is delivered, we will inspect the condition to ensure the next customer will be happy with it. If it is not in the original condition, the refund will not be issued. If we approve the return request, please use the most economical way and ship back to the address we provided.
In the case of manufacturing defects, inaccurate orders, or damaged items, please contact us immediately with photos or videos to describe the problem. In most cases we will replace or refund these items.
Refund and cancellation policy
All orders may be cancelled if your request is received and acknowledged by us before the package is shipped. We usually ship within a few hours and do not have 24/7 monitoring of email, so we can't guarantee your request will be seen right away. Please email our warehouse directly at email@example.com immediately with any cancellation requests or address updates.
Refunds, including shipping costs, will be given for the following reasons:
- A manufacturing defect is discovered within 30 days of delivery
- Products arrive damaged, or package is damaged and items are missing (requires photo/video proof within 2 days of delivery)
- Package contains the incorrect items
Refunds will NOT be given for the following reasons:
- Package is returned to us due to an incorrect shipping address as a result of the error of the customer. (Only the item cost will be refunded, less a $3.25 restocking fee.)
- Package is returned to use due to missed customs payments, mail forwarding, or a delivery hold that is not picked up on time. (Only the item cost will be refunded, less a $3.25 restocking fee.)
- Package is delivered successfully by the courier but lost or stolen at the delivery address.
- Customer requests order cancellation after package has been shipped